Terms & Conditions

AquaLots (“AquaLots”, “we”, “us”, “our”) operates an online marketplace at aqualots.com (the “Platform”) that connects buyers and sellers of aquatic life, equipment, and related products within the United States.

AquaLots acts solely as an intermediary marketplace platform. We are not a party to any transaction between Buyers and Sellers, and we do not buy or sell items directly unless explicitly stated. The contract for the sale of any item is formed directly between the Buyer and the Seller.

By registering an account, browsing, buying, or selling on AquaLots, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and the binding arbitration and class action waiver set out in Section 14. If you do not agree, you must not use AquaLots.

In these Terms & Conditions, the following definitions apply:

• “Platform” means the AquaLots website at aqualots.com and any associated mobile applications.
• “User” means any individual who accesses or uses the Platform, whether as a Buyer or Seller.
• “Buyer” means a User who purchases or bids on items listed on the Platform.
• “Seller” means a User who lists items for sale on the Platform.
• “Listing” means any item, lot, or product advertised for sale on the Platform.
• “Auction” means a Listing sold via a competitive bidding process with a defined end time.
• “Buy It Now” means the facility to purchase a Listing immediately at a fixed price.
• “Offer” means a proposal submitted by a Buyer to purchase a Listing at a price lower than the listed price.
• “Buyer Fee” means the fee charged to Buyers by AquaLots on each transaction.
• “Stripe” means Stripe, Inc., our third-party payment processor.

To use AquaLots you must:

• Be at least 18 years of age (or the age of majority in your state, whichever is higher).
• Be a legal resident of the United States with a verifiable US mailing address.
• Have the legal capacity to enter into a binding contract.
• Not be prohibited from using the Platform under any applicable federal, state, or local law.

By creating an account you represent and warrant that all information you provide is accurate, current, and complete. AquaLots reserves the right to refuse registration or suspend any account where eligibility cannot be confirmed.

AquaLots does not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506. Any account identified as belonging to a user under 13 will be terminated and associated personal information deleted.

The Platform is intended for personal and small-scale hobbyist or commercial use in relation to aquatic life and associated products. Use of the Platform for any other purpose is subject to AquaLots’s prior written consent.

Registration. You must register for an account to buy or sell on AquaLots. You may register using an email address and password, or via a supported third-party provider (e.g. Google).

Electronic consent. By creating an account and clicking “I agree” (or equivalent) you consent, under the Electronic Signatures in Global and National Commerce Act (ESIGN), 15 U.S.C. §§ 7001–7031, and applicable state Uniform Electronic Transactions Act (UETA) provisions, to receiving these Terms, the Privacy Policy, and transactional notices electronically.

Account security. You are responsible for maintaining the confidentiality of your login credentials. You must contact us immediately if you suspect unauthorized access to your account. AquaLots will not be liable for any loss or damage arising from your failure to protect your credentials.

Usernames. Your username must comply with our username policy: 3–30 characters, lowercase letters, numbers, and underscores only. Usernames must not impersonate another person, brand, or entity; contain offensive, discriminatory, or misleading content; or infringe any third-party intellectual property rights. AquaLots reserves the right to reclaim or change any username that violates this policy.

One account per person. Each individual may hold only one active account. Creating multiple accounts to circumvent restrictions, bans, or rate limits is strictly prohibited and may result in permanent suspension of all associated accounts.

Account suspension and termination. AquaLots reserves the right to suspend, restrict, or permanently terminate any account at our sole discretion, including for breach of these Terms, fraudulent activity, harmful conduct, or extended inactivity. We will endeavor to provide notice where reasonably practicable.

Binding bids. Placing a bid in an Auction constitutes a legally binding offer to purchase the item at that price. You may not retract a bid once placed except in exceptional circumstances at AquaLots’s sole discretion. Winning an auction creates a binding contract between you and the Seller.

Buy It Now. Clicking “Buy It Now” and completing checkout constitutes a binding purchase at the listed price. The sale contract is formed between you and the Seller upon payment confirmation.

Offers. Submitting an Offer is a binding commitment to purchase at the offered price if accepted by the Seller. Once a Seller accepts your Offer, you are required to complete payment promptly. Offers may be withdrawn before acceptance. Sellers have 48 hours to respond; offers not responded to within this window expire automatically.

Payment. All payments must be completed via the Platform’s Stripe checkout. Payment is taken immediately upon checkout completion. You agree not to attempt to pay or be paid for any AquaLots transaction outside of the Platform.

Buyer Fee. A Buyer Fee is added to each transaction at checkout. The fee is displayed clearly before payment is confirmed. By completing checkout you agree to pay the item price, applicable shipping, applicable sales tax, and the Buyer Fee.

Accuracy of listings. AquaLots does not verify the accuracy of Listing descriptions. Buyers should review listings carefully and contact the Seller with any questions before bidding or purchasing. AquaLots is not responsible for inaccuracies in Seller-provided content.

Lawful import into your state. Live animals, plants, and certain equipment may be prohibited, restricted, or require permits in your state. Before purchasing, you are responsible for confirming that the item may lawfully be shipped to and kept in your state. AquaLots is not liable for items refused, seized, or prohibited by state authorities.

Confirming delivery. Once your item arrives, you must confirm delivery or collection in your account within a reasonable timeframe. Confirming delivery releases the Seller’s payout. Do not confirm delivery if you have an unresolved issue with the item. You have 7 days from the item being marked as delivered to raise a dispute before the payout is automatically released.

Seller responsibility. As a Seller you are solely responsible for the accuracy, completeness, and legality of your Listings. You warrant that you have the right to sell any item listed, that you lawfully possess the item in your state, that the item may lawfully be shipped to the Buyer’s state, and that all descriptions, photographs, and information provided are accurate and not misleading.

Listing standards. Listings must accurately describe the item including its condition, species (for live animals), age, size, health status, and any known issues. Misleading, incomplete, or fraudulent Listings are prohibited and may result in immediate removal and account suspension.

Seller fees. There are no seller fees on AquaLots. Sellers receive the full item price plus any shipping costs. The Buyer Fee is charged to the Buyer at checkout and is not deducted from the Seller’s payout.

Stripe Connect. To receive payouts, Sellers must complete Stripe Connect onboarding, which may include identity verification and US tax documentation (Form W-9 or equivalent). Payouts are subject to Stripe’s terms of service and standard processing timelines. AquaLots is not responsible for delays caused by Stripe’s processing systems.

Payout hold. Seller payouts are held until the Buyer confirms delivery or collection, or until 7 days after the item is marked as delivered or collected with no dispute raised. AquaLots reserves the right to extend this hold period where a dispute is under investigation.

Dispatch obligations. Sellers must dispatch items promptly after payment is confirmed. For live animals, Sellers are responsible for appropriate packaging to ensure welfare during transit and for using a carrier that accepts live aquatic animals in accordance with that carrier’s terms. Failure to dispatch in a timely manner may result in order cancellation, refund to the Buyer, and/or account suspension.

Off-platform transactions. Arranging or accepting payment for any sale outside of AquaLots is strictly prohibited. Doing so voids any buyer or seller protection and may result in permanent account suspension.

Seller taxes. Sellers are solely responsible for determining and fulfilling any federal, state, or local tax obligations arising from their sales on AquaLots, including income tax and any taxes outside of AquaLots’s sales tax collection obligations as described in Section 8. AquaLots does not provide tax advice. Sellers who meet IRS reporting thresholds will receive a Form 1099-K from Stripe, and must provide accurate taxpayer identification information upon request.

Buyer Fee. AquaLots charges Buyers a platform fee on each transaction. The fee is calculated as a percentage of the item price and shipping cost plus a fixed amount. The fee is displayed clearly at checkout before payment is taken.

Selling. There are no fees charged to Sellers. Sellers receive the full item price plus any shipping costs. The platform fee is paid entirely by the Buyer.

Payment processing. All payments are processed by Stripe, Inc. By making or receiving payments on AquaLots you agree to Stripe’s terms of service.

Currency. All prices displayed on the US version of the Platform are in United States Dollars (USD) and are charged in USD.

Sales tax — marketplace facilitator. Following South Dakota v. Wayfair, Inc., 138 S. Ct. 2080 (2018), and applicable state marketplace facilitator laws, AquaLots calculates, collects, and remits state and local sales tax on transactions where required by the law of the Buyer’s ship-to jurisdiction. Sales tax, where applicable, is shown at checkout before payment is confirmed. Buyers remain responsible for any use tax or other taxes not collected by AquaLots where applicable.

Seller tax obligations. Sellers are responsible for their own federal and state income tax on sales proceeds. Where Seller payout volumes exceed IRS reporting thresholds, Stripe will issue Form 1099-K to the Seller. Sellers must provide accurate Form W-9 information for tax reporting.

Failed payments. If a payment fails, no funds are taken and no contract is formed. AquaLots is not responsible for losses arising from failed payments caused by your bank or card issuer.

Fee changes. AquaLots reserves the right to amend its fee structure. Changes will be communicated to Users with reasonable notice via the Platform or email. Continued use of the Platform after fee changes take effect constitutes acceptance of the revised fees.

Seller responsibility for welfare. Sellers listing live animals are solely responsible for the welfare of those animals from the point of listing through to delivery or collection. Sellers must comply with the Animal Welfare Act, 7 U.S.C. §§ 2131 et seq. (as applicable), all United States Department of Agriculture (USDA) and Animal and Plant Health Inspection Service (APHIS) regulations, and any applicable state animal welfare, animal health, and aquaculture statutes.

Packaging and transit. Live aquatic animals must be packed appropriately for the species and journey time to minimize stress and risk of harm. Sellers must use suitable containers, oxygen, insulation, heat or cold packs, and other materials as required. Failure to package live animals appropriately constitutes a breach of these Terms and may give rise to animal-welfare liability under federal or state law.

Health and condition. Sellers must not list animals that are visibly diseased, injured, or otherwise unfit for sale and transport. Animals must be accurately described in terms of species, age, size, and health. Misrepresentation of an animal’s condition is a breach of these Terms and may constitute deceptive trade practice under federal or state consumer protection law.

Lacey Act compliance. Sellers warrant that any live fish, wildlife, or plant listed on the Platform has been lawfully taken, possessed, transported, and sold in accordance with the Lacey Act, 16 U.S.C. §§ 3371–3378, and any applicable state or tribal law. Interstate transport of fish or wildlife possessed in violation of state law is a federal offense.

Protected and injurious species. The listing or sale of any species designated as injurious wildlife under 18 U.S.C. § 42 and 50 C.F.R. § 16.13 (including but not limited to snakeheads of the family Channidae and walking catfish, Clarias batrachus) is strictly prohibited. The listing or sale of any species protected under the Endangered Species Act, 16 U.S.C. §§ 1531 et seq., or requiring a permit under the Convention on International Trade in Endangered Species (CITES, implemented at 50 C.F.R. Part 23) without the required federal permits, is strictly prohibited. Sellers are responsible for ensuring compliance.

State prohibited and restricted species. Many states maintain their own lists of prohibited, restricted, or conditionally-permitted aquatic species (for example, Florida Fish and Wildlife Conservation Commission Rule 68-5; California Fish & Game Code § 2118; Hawaii Administrative Rules chapter 124). Sellers must not list any species that is prohibited in their source state; and must not ship any species into a state where that species is prohibited or restricted without the Buyer’s required state permit. Where state law requires a Certificate of Veterinary Inspection (CVI) or similar import documentation, the Seller is responsible for obtaining and including it.

Carrier restrictions. Most major carriers restrict or prohibit the shipment of live fish via their standard retail services. Carriage of live aquatic animals typically requires a dedicated live-animal contract with FedEx or UPS; the United States Postal Service imposes strict conditions (Publication 52, § 526) that make consumer-to-consumer shipping of live fish generally unsuitable. Sellers are solely responsible for selecting a carrier that lawfully accepts their shipment and complying with that carrier’s tariff and packaging requirements. AquaLots does not endorse or guarantee any carrier and accepts no liability for losses arising from a Seller’s use of an inappropriate or non-compliant carrier.

Dead on arrival (DOA). AquaLots operates a dispute process for Buyers who receive animals that arrive dead. Buyers must photograph the animal and packaging immediately upon receipt and contact us before disposing of any animals. AquaLots will mediate between Buyer and Seller in good faith but cannot guarantee outcomes. AquaLots is not itself liable for DOA animals.

Inherent transit risk. The shipment of live animals carries inherent risk even when appropriate carriers and packaging are used. AquaLots makes no guarantee as to the survival of live animals during transit. These risks are inherent to the live aquatics trade and are understood and accepted by both parties to a transaction.

AquaLots not liable. AquaLots is a marketplace and does not handle, breed, or transport any animals. We are not responsible for the welfare, health, legality, carrier compliance, or condition of any live animals listed or sold on the Platform. All welfare, legal, and carrier compliance obligations rest entirely with the Seller.

Prohibited items. The following may not be listed or sold on AquaLots under any circumstances:

• Species listed as injurious wildlife under 18 U.S.C. § 42 and 50 C.F.R. § 16.13, including snakeheads and walking catfish
• Species protected under the Endangered Species Act (16 U.S.C. §§ 1531 et seq.) without required federal permits
• Species listed under CITES Appendices I, II, or III (50 C.F.R. Part 23) without required import/export permits
• Turtles with a carapace less than 4 inches in length, in accordance with 21 C.F.R. § 1240.62
• Any species prohibited under state law in the Seller’s source state or the Buyer’s ship-to state
• Animals that are diseased, parasitized, or otherwise unfit for sale
• Counterfeit, stolen, or fraudulently obtained goods
• Illegal drugs, controlled substances, or drug paraphernalia
• Weapons, ammunition, or any item whose sale is restricted by federal or state law
• Items that infringe third-party intellectual property rights
• Items whose listing or sale would violate any applicable federal, state, or local law or regulation

Prohibited conduct. Users must not:

• Provide false, misleading, or fraudulent information in any Listing, profile, or communication
• Manipulate prices, bids, or feedback through artificial or coordinated means (including shill bidding)
• Harass, threaten, or abuse other Users
• Attempt to circumvent the Platform’s fees by conducting transactions outside of AquaLots
• Use automated tools, bots, or scripts to access or scrape the Platform without authorization
• Create multiple accounts to evade restrictions or bans
• Attempt to gain unauthorized access to any part of the Platform or another User’s account
• Upload or transmit any malware, viruses, or malicious code
• Use the Platform in any way that could damage, disable, or impair its operation

Violations may result in immediate Listing removal, account suspension, reporting to federal, state, or local authorities (including USFWS, USDA APHIS, and state attorneys general), and/or civil or criminal legal action.

Internal dispute process. If you have a problem with an order — including non-delivery, item not as described, or damage in transit — you must contact us within 7 days of the item being marked as delivered or collected. Do not confirm delivery or collection if you have an unresolved issue, as doing so releases the Seller’s payout.

Mediation. AquaLots will act as a mediator between Buyers and Sellers in good faith. We may request evidence from both parties including photographs, messages, and tracking information. AquaLots’s decision on internal disputes is advisory and is without prejudice to the arbitration and class action waiver in Section 15.

Refunds. Refunds are not automatic and are assessed on a case-by-case basis. Where AquaLots determines a refund is appropriate, it will be processed back to the original payment method via Stripe. AquaLots cannot issue refunds beyond the amount held in escrow for a given transaction.

Consumer warranties. Where applicable, Buyers may have warranty rights under the Magnuson-Moss Warranty Act, 15 U.S.C. §§ 2301 et seq., and implied warranty protections under their state’s enactment of Article 2 of the Uniform Commercial Code, including the implied warranty of merchantability (UCC § 2-314) and fitness for a particular purpose (UCC § 2-315). Nothing in these Terms is intended to limit any non-waivable warranty rights provided to you under applicable federal or state law.

Statutory consumer rights. Nothing in these Terms affects your rights under Section 5 of the Federal Trade Commission Act (15 U.S.C. § 45) or your state’s unfair and deceptive acts and practices (UDAP) statute. Where state consumer protection law provides non-waivable rights to you as a resident of that state, those rights are preserved.

Buyer-seller disputes. AquaLots is not a party to transactions between Buyers and Sellers. Whilst we will endeavor to assist in resolving disputes, we cannot be held liable for losses arising from transactions between Users. We reserve the right to decline to mediate in disputes that are outside our reasonable control.

AquaLots content. All intellectual property rights in the AquaLots Platform — including its design, software, branding, logos, text, and graphics — are owned by or licensed to AquaLots. You may not copy, reproduce, distribute, or create derivative works from any AquaLots content without our prior written consent.

User content. By uploading photographs, descriptions, or other content to the Platform, you grant AquaLots a non-exclusive, royalty-free, worldwide, sublicensable license to use, display, reproduce, and distribute that content in connection with the operation and promotion of the Platform. You retain ownership of your content and are responsible for ensuring you have the right to upload it.

DMCA safe harbor. AquaLots operates as an online service provider under the Digital Millennium Copyright Act, 17 U.S.C. § 512. We respond promptly to valid notices of copyright infringement and maintain a policy of terminating accounts of repeat infringers.

Submitting a DMCA notice. If you believe content on the Platform infringes your copyright, send a written notice to our designated copyright agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to be infringed
• Identification of the material that is claimed to be infringing, including its location on the Platform (URL)
• Your contact information (address, phone number, email address)
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf

Designated DMCA agent. AquaLots’s designated copyright agent for receipt of notifications of claimed infringement is registered with the U.S. Copyright Office Designated Agent Directory. To submit a DMCA notice, please contact us and include “DMCA Notice” in the subject line. The current designated agent’s mailing address is also listed in the U.S. Copyright Office DMCA Designated Agent Directory at dmca.copyright.gov.

Counter-notification. If you believe material that was removed under DMCA was removed in error, you may submit a counter-notification in accordance with 17 U.S.C. § 512(g). Submitting a materially false counter-notification may result in liability for damages under 17 U.S.C. § 512(f).

Repeat infringer policy. AquaLots will terminate the accounts of Users who are determined to be repeat infringers of copyright.

Platform as marketplace. AquaLots is a marketplace platform that facilitates transactions between independent Buyers and Sellers. We are not responsible for the actions, omissions, content, or conduct of any User. We do not endorse, warrant, or guarantee any Listing or item sold on the Platform.

NO WARRANTY. THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, AQUALOTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AQUALOTS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, AQUALOTS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF DATA, LOSS OF GOODWILL, OR THE DEATH OR INJURY OF ANY ANIMAL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CAP ON LIABILITY. WHERE AQUALOTS IS FOUND LIABLE TO YOU FOR ANY DIRECT LOSS, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO AQUALOTS IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US$100).

State-law carve-outs. Some states do not allow the exclusion or limitation of certain warranties or consequential/incidental damages. To that extent, the exclusions and limitations in this Section may not apply to you, and the liabilities of AquaLots will be limited to the smallest extent permitted by applicable law.

Non-excludable liabilities. Nothing in these Terms excludes or limits AquaLots’s liability for fraud, willful misconduct, gross negligence, or any other liability that cannot be excluded or limited under applicable federal or state law.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using AquaLots you acknowledge the collection and use of your personal information as described in the Privacy Policy.

AquaLots complies with applicable US federal and state privacy laws including but not limited to the California Consumer Privacy Act (CCPA, Cal. Civ. Code §§ 1798.100 et seq.) as amended by the California Privacy Rights Act (CPRA); the Virginia Consumer Data Protection Act (VCDPA, Va. Code § 59.1-575 et seq.); the Colorado Privacy Act (CPA, Colo. Rev. Stat. § 6-1-1301 et seq.); the Connecticut Data Privacy Act (CTDPA, Conn. Gen. Stat. § 42-515 et seq.); the Utah Consumer Privacy Act (UCPA, Utah Code § 13-61-101 et seq.); and other comprehensive state privacy laws as enacted.

For information about your state-specific rights, including any right to know, access, delete, correct, or opt out of the sale or sharing of your personal information, please see the Privacy Policy.

AquaLots complies with the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6506) and does not knowingly collect personal information from children under 13.

PLEASE READ THIS SECTION CAREFULLY. This Section 14 requires you to resolve most disputes with AquaLots by binding individual arbitration, and limits the way you can seek relief from us. It affects your legal rights.

Agreement to arbitrate. You and AquaLots agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any transaction on the Platform (collectively, a “Dispute”) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and not in a court of law, except as set out below. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this agreement to arbitrate.

Arbitrator’s powers. The arbitrator has exclusive authority to resolve all threshold questions of arbitrability, including whether any Dispute is subject to arbitration and whether this Section is enforceable.

Informal dispute resolution first. Before commencing arbitration, you and AquaLots agree to attempt in good faith to resolve any Dispute informally for at least 60 days. You must send a written notice of Dispute via our contact us page describing the claim and the relief sought. If the Dispute is not resolved within 60 days, either party may commence arbitration.

Carve-outs from arbitration. Notwithstanding the above, either party may: (a) bring an individual action in small claims court in the party’s county of residence (or for AquaLots, in the state of its registered seat), provided the claim qualifies under that court’s rules; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or prevent unauthorized access to the Platform.

CLASS AND COLLECTIVE ACTION WAIVER. YOU AND AQUALOTS AGREE THAT ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU AND AQUALOTS WAIVE THE RIGHT TO PARTICIPATE IN OR BRING ANY CLASS, CONSOLIDATED, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR COLLECTIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

Opt-out right. You have the right to opt out of this arbitration agreement within 30 days of first accepting these Terms (whether by creating an account or otherwise using the Platform) by submitting a message via our contact us page with your full name, account email address, and the statement: “I opt out of AquaLots arbitration.” Opting out will not affect any other provision of these Terms. If you opt out, AquaLots may also opt out of this arbitration agreement as to you.

Arbitration seat and language. Arbitration shall be seated in a location determined under AAA rules. Arbitration shall be conducted in the English language.

Severability. If any portion of this Section 15 is found unenforceable, the remainder shall continue in full force and effect. If the Class Action Waiver is found unenforceable in a particular action, that action shall proceed in a court of competent jurisdiction, but this Section’s agreement to arbitrate shall remain in effect for all other Disputes.

These Terms & Conditions, and any Dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 14 (Arbitration), any judicial action, suit, or proceeding shall be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of those courts.

The choice of law set out above does not deprive you of the protection of any non-waivable provision of the law of the state in which you reside, including consumer-protection and warranty rights that cannot be waived by contract.

AquaLots reserves the right to update or amend these Terms & Conditions at any time. Where changes are material, we will notify registered Users via email or a prominent notice on the Platform with reasonable advance notice.

Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may close your account by contacting us.

Changes to the arbitration and class action waiver in Section 14 will not apply to Disputes for which the parties have actual notice on the effective date of the change.

The date at the top of this page reflects when these Terms were last updated.

If you have any questions about these Terms & Conditions, please contact us:

Contact us

We aim to respond to all queries within 5 business days.